For businesses that rely on Telegram as a customer or sales channel, conversations that live outside the CRM are conversations that get lost. This integration keeps every Telegram exchange automatically tied to the right contact record, giving sales and support teams a complete communication history without asking anyone to copy and paste. The result is less time spent on manual data entry and a lower risk of following up on stale or incomplete information.
Integration, AI/ML
Telegram Bot Integration
Created a Telegram Bot script to listen for messages and push them into HubSpot, automatically matching senders to contact records.
Tech Stack
Technologies Used
Tools and platforms used to build this solution.
Telegram Bot API
Python
HubSpot API
Process
How It Works
A closer look at the workflow behind the results.
1
Incoming Message Capture
The Telegram API listens continuously for new messages sent to the bot, capturing sender details the moment they arrive.
2
Automated Contact Matching
A Python-based lookup checks each sender against existing HubSpot contact records, resolving matches without human review.
3
HubSpot Sync & Logging
Each message is logged on the matched HubSpot contact, so the full conversation history is stored in the CRM.
Metrics
Results & Impact
Measurable outcomes that demonstrate the value delivered.
Synced 6,000+ Telegram messages monthly into HubSpot fully automated
Achieved 98% accurate contact matching using automated lookup logic
Eliminated manual message logging, saving 15+ operational hours per week
Improved CRM reporting consistency by 35% through structured communication tracking
Why It Matters
Business Impact
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